Terms & Conditions

Thank you for choosing to book with us. We look forward to meeting you and hope you will enjoy your stay. By making this booking you have entered into a legally binding contract with us to which these terms and conditions apply.

1. Price

The price payable for your accommodation is inclusive of breakfast and any applicable taxes and is that price agreed between us at the time of booking.

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2. Deposit

A non-refundable deposit equivalent to the cost of the first night of your stay is usually requested at the time of booking. Payment of the deposit is by cheque payable to “Ellas Crag” and your booking is completed when we are in receipt of your deposit cheque.

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3. Payment

Payment of the balance of the price of your accommodation is required on or before the time of your departure. Payment is to be made either in cash or by personal cheque.

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4. Cancellation

Please let us know as soon as possible if you need to cancel your booking. If we are unable to re-let your room we reserve the right to charge for the full balance due in relation to your booking. In any event should you cancel your booking your deposit is not refundable.

It is recommended that you take out cancellation insurance to cover such circumstances.

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5. Non-availability of Accommodation

If circumstances present themselves which require us to cancel your booking we would attempt to offer you alternative accommodation. If this is not possible, or unacceptable to you, we will refund in full any monies already paid to us. Our liability will not extend beyond this refund.

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6. Arrival

You are welcome to check in between 3pm and 9.30pm. Arrivals outside these times are by arrangement only.

Please let us know in advance of your stay at what time you will arrive. This will ensure that there is someone at Ellas Crag to greet you. We are not necessarily always at home during those hours.

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7. Departure

Please be ready to leave the accommodation by 10am on your day of departure.

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8. Damages and Breakages

Our experience is that guests respect our home and the accommodation that we provide them with. Sometimes accidents happen leading to breakages and/or damage within the accommodation. Please notify us straightaway if such occurs. We do not normally charge for minor breakages but if the damage or breakage is significant we reserve the right to charge in full for the cost of making good that damage or breakage.

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9. Smoking

Smoking is not permitted in any part of Ellas Crag Guest House. If we become aware that you are smoking in your room or any public area within the house you will be asked to leave immediately and will be required to pay in full the price of your stay with us.

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10. Pets

Sorry, we do not accept pets at Ellas Crag Guest House.

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11. Liability

We do not accept any liability for any damage, loss or injury to you or any member of your party or any of your property or the property of any member of you party, unless such damage, loss or injury is caused by our negligence.

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12. Law

This contract shall be governed by and construed under English Law and any disputes arising between us shall be subject to the non exclusive jurisdiction of the English Courts.

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